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New Bern City Speeds Up Digital Transformation and Implements Hansen's CIS SaaS Solution

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City of New Bern Implements Hansen CIS SaaS Solution for Infrastructure Modernization

The City of New Bern, located in North Carolina, has successfully deployed the SaaS version of Hansen CIS, a part of the Hansen Suite for Energy and Utilities. This implementation is a significant milestone in the city's infrastructure modernization initiative, allowing them to efficiently manage customer service and revenue lifecycle for water and energy-related services. The Hansen solution offers enhanced UI configuration capabilities, an expanded integration framework, and automation features to streamline customer management and billing operations, all while ensuring regulatory compliance and minimizing operational costs.

Praise for Seamless Deployment

Charles Bauschard, Director of Public Utilities for the City of New Bern, commended the Hansen team for the seamless deployment of the solution. He highlighted the need for a software solution that is intuitive, capable of automating critical business processes, and cost-effective. With Hansen CIS, backed by the expertise of the Hansen team, the City of New Bern found the right partner to meet their requirements.

Enabling Efficient Service Delivery

David Castree, Chief Customer Officer at Hansen, emphasized the importance of municipalities efficiently delivering essential services to their constituents. He expressed pride in the City of New Bern's decision to choose Hansen and looked forward to the benefits of the Hansen CIS solution being rolled out to the citizens of the city. In conclusion, the implementation of Hansen CIS by the City of New Bern marks a significant milestone in their infrastructure modernization journey. The partnership with Hansen Technologies enables efficient customer service and revenue management, supporting the city's mission to deliver essential services effectively and streamline operations.

Hot Take: The Impact of Hansen CIS SaaS Solution on New Businesses in Infrastructure Modernization

The successful deployment of the SaaS version of Hansen CIS by the City of New Bern, North Carolina, signals a significant shift in the landscape of infrastructure modernization. This development could have far-reaching implications for new businesses in the sector, particularly those focused on customer service and revenue management for water and energy-related services.

Embracing Seamless Deployment and Automation

The praise for the seamless deployment of the Hansen CIS solution underscores the importance of intuitive, automated, and cost-effective software solutions in driving operational efficiency. For new businesses, this serves as a reminder of the value of partnering with experienced teams like Hansen to meet their specific needs and requirements.

Enhancing Service Delivery through Technology

The emphasis on efficient service delivery by David Castree, Chief Customer Officer at Hansen, highlights the critical role of technology in enabling municipalities to effectively deliver essential services. For new businesses, this suggests the potential of leveraging technology solutions like Hansen CIS to streamline operations and enhance customer service. In conclusion, the City of New Bern's implementation of the Hansen CIS solution offers valuable insights for new businesses in the field of infrastructure modernization. By embracing seamless deployment, automation, and efficient service delivery, these businesses can position themselves for success in this evolving sector.
Story First Published at: https://financialpost.com/pmn/business-wire-news-releases-pmn/city-of-new-bern-accelerates-digital-transformation-roadmap-and-deploys-cis-saas-solution-with-hansen
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