Harris Computer Corporation and KUBRA Form Powerful Partnership to Revolutionize Customer Experience
Harris Computer Corporation (Harris), a renowned provider of advanced enterprise software solutions, and KUBRA, a leading force in customer experience management solutions, are excited to announce their strategic alliance. This partnership aims to reshape customer experiences across key sectors, including utilities, government, and telecommunications, by delivering advanced billing, payment, and customer communications solutions.
Enhancing Customer Interactions
The core of this partnership lies in the commitment to deliver a game-changing suite of integrated billing, payment, and customer communications solutions. Harris will seamlessly integrate its utility-specific solutions, designed to enhance customer service, operational efficiency, and financial performance, with KUBRA's cutting-edge offerings.
This powerful fusion empowers client companies to break free from convention and embrace a future-oriented approach to customer-centric platform capabilities. They gain access to a suite of tools that effortlessly offer e-billing, digital payment options, self-service platforms, and real-time notifications. These features align seamlessly with the evolving expectations of their customers and include crucial elements such as outage reporting.
Reshaping Customer Experience
In an unwavering commitment to joint market engagement, Harris and KUBRA aim to redefine the standards of customer interaction and drive innovation and integrated user experiences. They also seek to facilitate the business evolution of client companies, assisting them in transitioning to the next phase of their growth journey.
Rick Watkin, President and CEO of KUBRA, expressed his enthusiasm, stating, "We are pleased to partner with Harris Utilities, who, like us, understand that customer experience is a pivotal driver of consumer behavior. Our omni-channel billing, payment, and customer communications solutions are designed to simplify bill management, payments, and other provider interactions for every customer."
Dana Lendorf-McCarthy, Portfolio Leader at Harris Utilities, echoed this sentiment, adding, "By joining forces with KUBRA, we are making remarkable progress in our dedication to enhancing user satisfaction and preferences. Through integrating KUBRA's cutting-edge solutions with mission-critical software solutions, we are empowering providers to elevate their service offerings and cater to the evolving demands of their customers effortlessly."
KUBRA provides customer experience management solutions to some of the largest utility, government, and insurance entities across North America. Their extensive portfolio includes billing and payments, mapping, mobile apps, proactive communications, and artificial intelligence solutions for customers. With more than 1.5 billion customer interactions annually, KUBRA services reach over 40% of households in the U.S. and Canada. KUBRA is an operating subsidiary of the Hearst Corporation.
About Harris Computer Corporation (Harris):
Harris acquires vertical market software businesses, manages them well, and builds them for the future. Through acquisitions, Harris has grown extensively from its roots in the utilities, local government, education, and healthcare verticals to operate over 130 businesses globally across more than 20 industries. Harris is part of Constellation Software Inc. (TSX: CSU), one of North America's most active acquirers of software businesses.
Implications of Harris-KUBRA Partnership for New Businesses
The strategic alliance between Harris Computer Corporation and KUBRA, aiming to revolutionize customer experiences across key sectors, offers valuable insights for new businesses. This partnership, centered around integrated billing, payment, and customer communications solutions, underscores the importance of customer-centric approaches and the role of technology in enhancing customer interactions.
Emphasis on Customer-Centric Approaches
The partnership highlights the growing emphasis on customer-centric approaches in business strategy. For new businesses, this serves as a reminder of the need to prioritize customer experience in their operations and strategy. The commitment to deliver a suite of tools that meet evolving customer expectations is a key takeaway for startups and emerging companies.
Role of Technology in Enhancing Customer Interactions
The integration of Harris's utility-specific solutions with KUBRA's cutting-edge offerings illustrates the role of technology in enhancing customer interactions. This partnership shows new businesses the potential of leveraging technology to streamline operations, improve customer service, and ultimately drive growth.
In conclusion, the Harris-KUBRA partnership offers valuable lessons for new businesses about the importance of customer-centric approaches and the role of technology in enhancing customer interactions.